Policy

Policy

WE STRIVE FOR POSITIVELY OUTSTANDING SERVICE

At Spa Black, our guests experience the combination of a spa-like atmosphere with medical results. Nothing represents the quality of our service better than our clients themselves. We use the latest in FDA approved technology and advanced skin care lines to determine the best rejuvenation program for you! We strive on education to all our clients to help you understand and attain long-lasting results. Celebrate a new start and achieve healthy skin by calling us today to schedule a complimentary consultation. Thank you for helping Spa Black grow!

Appointments

To ensure that you get an appointment for the date and time you desire, please contact us at 210-674-9960 or fill out our form online. Please note that we require a credit card to reserve your appointment. For reserving appointments we accept American Express, Visa, MasterCard, and Discover.

If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients.

New consults scheduled on Saturday will require a $50 consult fee be paid at the time the appointment is scheduled.

Cancellations:
Your appointment time is reserved especially for you. If unable to keep an appointment please call 24hrs in advance. We reserve the right to charge $50 cancellation fee for a short notice cancellation and/or broken appointment. For additional broken appointments we will charge a fee of $25.

Groupon patients that no-show will forfeit that scheduled treatment.

Product Purchase & Refunds:
Our skincare product lines are the key to maintaining the experience at home. We are sorry, but due to sanitary conditions, we are unable to accept returns or refunds on retail items. Credit will be given only in the form of a gift card or exchange for an unopened product.

Service and packages purchased are final. Refunds will be given only in the form of a gift card or credit to use towards other services.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children who visit Spa Black during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. Children under the age of 18 receiving services are to be accompanied by an adult.

Please understand that our concern is for the safety of your child. We hope you will aid us in keeping Spa Black a safe environment. Please contact us if you have concerns or questions about this policy.

Pet Policy

Only Working Service Dogs Permitted

For the health and safety of our clients, Spa Black has a No-Pets policy.

Although we love animals, we ask that you please leave your pet at home during your visit to Spa Black.

This No-Pets policy applies to:

  • Pets
  • Emotional Support Animals
  • Comfort Animals
  • Therapy Animals

Spa Black complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our clients.

Privacy Policy

Your privacy is very important to us. The following outlines our privacy policy to help you to understand how we collect, use, communicate and disclose and make use of personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes. We will only retain personal information as long as necessary for the fulfillment of the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to [email protected] You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your IP address.

To ensure the best experience for all Spa Black clients and team members, clients who exhibit disruptive or aggressive behavior, or who have a history of no-showing appointments may be denied the opportunity to schedule treatments.